Cases
How do you improve communication between customers and businesses? And how do you bring the whole team on board when insights demand action? These two projects explore all of that. This is a collection of projects I’m proud of. Each design result is carefully tailored to the client’s users, their unique needs, and the client’s goals and constraints.
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Client
The agency MSB
Time
2023, five months
Main case focus
In depth research
Ux strategy
Stakeholder management
Conceptual development
Workshop facilitation
The power of empathy:
How we created a shared vision and improved a complex system.In this project we gather valuable insights and tailor the user experience to fit needs for various user groups and situations. This case shows how important it is to collaborate and evangelise research.
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Client
Ballograf
Time
2022, six weeks
Main case focus
Service design
In depth research
Conceptual development
Ordering pens just got easier:
Our redesign journeyThe Swedish pen maker Ballograf wanted to sell more off pens with personalised prints. They asked us to improve the customer process. This case shows how important it is to take a holistic approach when you research. Problems on the surface often have deeper roots.
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